CCaaS Business Systems Analyst Job at Pronix - US, Georgia

  • Pronix - US
  • Georgia

Job Description

Hi ,

I hope you're doing well. My name is Praveen Kumar, and I am a Senior Technical Recruiter at Pronix Inc. I wanted to reach out regarding an exciting opportunity for a Contact Center / CCaaS Business Systems Analyst role with our direct client

Position: Contact Center / CCaaS Business Systems Analyst (NICE CXOne) - W2 only
Location: Remote
Duration : 6+ Months Contract

healthcare domain MUST

Job Description

Required Qualifications

  • Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related discipline.
  • 7+ years of Business Analysis experience.
  • 3+ years leading complex enterprise implementations, digital transformation, or customer experience transformation programs.
  • Strong experience in requirements management, process modeling, stakeholder engagement, and client-facing delivery.
  • Demonstrated experience working with Contact Center, CRM, Telephony, Customer Experience, or AI-enabled customer engagement solutions.
  • Experience gathering requirements and supporting delivery for integrations using APIs, middleware, and enterprise platforms.
  • Experience leading UAT and business validation activities.
  • Experience working in Agile, Scrum, Waterfall, or hybrid delivery methodologies.
  • Excellent analytical, communication, facilitation, and presentation skills.

Job Tags

Contract work, Work at office

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